Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Continuas AI website and services (the “Service”), provided by Continuas AI, Inc. (“Continuas,” “we,” “us,” or “our”). By creating an account or using the Service, you agree to these Terms. If you’re using the Service on behalf of an organization, you represent that you’re authorized to bind that organization.

1. The Service

Continuas is an AI follow-up engine for email. With your authorization, it connects to your inbox, reads your conversations, determines when and how to follow up, and drafts messages in your voice. Features and functionality may change over time as we improve the Service.

2. Eligibility and Accounts

• You must be at least 16 years old and able to form a binding contract.
• You agree to provide accurate account information and to keep it current.
• You are responsible for safeguarding your credentials and for all activity under your account.
• Notify us promptly of any unauthorized use at contact@continuas.ai.

3. Subscriptions, Pilots, and Billing

• Paid plans are billed on a recurring basis (monthly or annually) according to the pricing in effect when you subscribe.
• New accounts may begin with a 14-day guided pilot. Unless you cancel during the pilot or as otherwise stated at signup, your plan continues and applicable charges apply.
• Fees are non-refundable except where required by law or expressly stated.
• We may change pricing with reasonable notice; changes apply to subsequent billing periods.
• You authorize us and our payment processor to charge your payment method for amounts due.

4. Connecting Your Email

To use core features, you connect a Gmail or Outlook account. By connecting it, you represent that you have the right to grant access to that mailbox and its contents, and you authorize Continuas to access and process them to provide the Service. You can disconnect at any time. Your use of Google and Microsoft services through the Service is also subject to their respective terms.

5. AI-Generated Content

The Service uses AI to suggest follow-up timing and to draft messages. These outputs are suggestions. You are responsible for reviewing drafts before they are sent and for the content of any message sent from your account, including in automated or “autopilot” modes you enable. AI output may contain errors or inaccuracies, and you should use your judgment before relying on or sending it.

6. Acceptable Use

You agree not to:

• Use the Service to send spam, unlawful, deceptive, harassing, or infringing content.
• Violate any applicable laws or regulations, including anti-spam, privacy, and email-marketing laws.
• Attempt to access, disrupt, or reverse-engineer the Service or its systems without authorization.
• Use the Service to process data you don’t have the right to access.
• Resell or provide the Service to third parties except as expressly permitted.

7. Your Content

You retain all rights to your email content and other data you provide (“Your Content”). You grant Continuas a limited license to host, process, and use Your Content solely to operate and improve the Service for you, consistent with our Privacy Policy.

8. Intellectual Property

The Service, including its software, design, and trademarks, is owned by Continuas and its licensors and is protected by intellectual-property laws. Except for the rights expressly granted here, we reserve all rights. You may not use our branding without prior written permission.

9. Third-Party Services

The Service integrates with third-party services (such as Google, Microsoft, payment processors, and AI providers). We are not responsible for third-party services, and your use of them is governed by their terms and policies.

10. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that any follow-up will result in a sale or specific outcome.

11. Limitation of Liability

To the maximum extent permitted by law, Continuas and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill, arising from or related to your use of the Service. Our total liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the twelve months before the event giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless Continuas and its affiliates from any claims, damages, liabilities, and expenses arising from your use of the Service, Your Content, or your violation of these Terms or applicable law.

13. Termination

You may stop using the Service and cancel your account at any time. We may suspend or terminate access if you violate these Terms or if we discontinue the Service. Provisions that by their nature should survive termination will survive, including ownership, disclaimers, and limitations of liability.

14. Governing Law

These Terms are governed by the laws of the State of Utah, without regard to its conflict-of-laws rules. The exclusive venue for disputes will be the state or federal courts located in Salt Lake County, Utah, unless otherwise required by applicable law.

15. Changes to These Terms

We may update these Terms from time to time. When we do, we’ll revise the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance.

16. Contact Us

• Email: contact@continuas.ai
• Phone: 303-709-5348
• Mail: Continuas AI, Inc., 2319 South Foothill Drive, Suite 130, Salt Lake City, UT 84109